Frequently Asked Questions
Please review this page if you have any general questions about our services. We look forward to working with you!
Do you deliver?
Yes! While we would love to be able to deliver any and all orders, we have a very small bakery staff that is essential to providing guests with the best customer service. Because of this we only deliver within a certain radius of the bakery. We also require an order minimum for delivery which can be found below. For inquiries regarding delivery of wedding cakes and large events please feel free to discuss this with our sales team or email email@example.com for more information.
Day Order Minimum
How much is delivery?
Delivery is based on how far the delivery location is from the bakery. Delivery rates are listed below but are subject to change based on order specifics.
Delivery Range Price
0 – 0.9 miles $25.00
1.0 – 4.9 miles $50.00
5.0 – 9.9 miles $75.00
10.0 – 15.0 miles $100.00
Do you require a deposit for custom work?
Yes! Creating custom cakes is a process that starts long before the actual cake is baked and decorated. Our team works hard to ensure all of our customers details are included in the design and sometimes this requires the bakery to make special orders for supplies and even equipment. Due to this, all custom orders require a 30% deposit to be paid to secure the date. This deposit is non-refundable in the event of a cancellation.
What is the best way to place an order for a custom cake or a dessert cake?
You can place an order for a custom cake by using the Contact Us form on our website. This form allows you to include pertinent information such as the type of cake you are looking for, how many servings you will need, and even allows you to upload pictures. You can find the contact form here.
What is the best way to place an order for a wedding cake?
Wedding cakes have their own inquiry form. This form is populated with specific information our wedding coordinators need in order to provide you with the best information. Details include venue location, wedding planners, and number of guests attending. This form also allows you to upload pictures of the design. You can find the wedding cake inquiry form here.
What is the best way to place an order for a dessert?
Our Contact Us form is also available for customers wanting to place orders for desserts such as pies, cookies, and other bakery items. Please note that if days on the calendar are unavailable that likely means we are booked for that date. Inquiries for desserts can also be placed by calling the bakery at 804-303-9144. You can find the dessert inquiry form here.
How long after I submit my inquiry should I expect a response?
Our sales coordinators are hard at work answering emails during business hours in the order that they are received. Our general rule is that all inquires will be responded to within 48 business hours. However, inquiries that are submitted on Saturday may not be answered until the following Tuesday due to high volume of customers in the bakery. If you have not received a response within 48 business hours, please check your spam/junk folder to ensure the reply didn’t go there. Otherwise feel free to reach out by telephone to check on the status of your inquiry at 804-303-9144.
Do you take custom cake orders over the telephone?
Currently we do not take custom cake, wedding cake, or large event orders over the telephone. Since our sales coordinators are working hard to serve the public and respond to customer emails in a timely manner, we ask that all custom orders be placed via our website. If you are having trouble submitting an inquiry, please give us a call at 804-303-9144 and we will gladly help you through the process.
Can you give me a quote for a custom cake over the telephone?
Currently we do not give quotes via telephone. Custom orders require a lot of detail for our sales team to generate an accurate quote. Due to this, we require all custom orders to be submitted via our website. To place a custom order, please click here.
Can I inquire about a cake or pricing via Instagram or Facebook?
Our social media team is highly responsive and able to answer general questions. However, they are not capable of generating quotes or guaranteeing dates. All custom orders must be placed with our sales coordinators. Don’t worry though, if an inquiry is sent via social media our team will be happy to point you in the right direction.
Do you offer gluten free or vegan options?
We do! Some of our cakes and desserts can be special ordered with dietary restrictions. If you have questions regarding gluten free or vegan options for custom orders, feel free to inquire here. We do offer a rotating menu in the bakery and usually have gluten free or vegan cookies readily available. If you have questions about our current offerings in the bakery, feel free to give us a call at 804-303-9144.
Do you offer wedding cake tastings?
Yes! We currently offer to-go tastings only. Each tasting includes four cupcakes, and these can be customized to your liking. Each tasting cake can have a different filling and icing, and all options can be found here. Tastings are $25 + tax ($30 + tax for gluten free or vegan). We require at least a week’s notice to prepare a tasting, however, this is subject to change based on current orders. To inquire about a tasting please use the Wedding Contact page and someone will get back to you within 48 business hours.
Can I rent a cake stand?
Unfortunately, at this time we do not rent cake stands or other equipment at this time.
Do you offer non-edible cake toppers?
We have limited non-edible cake toppers on hand at the bakery. If you are interested in our options, feel free to contact us and we will be happy to let you know what we have in stock. We do not offer custom non-edible monogram toppers but are happy to include these in your design at no additional change if purchased ahead of time. If non-edible cake toppers are delivered to the bakery at least 24h prior to the scheduled pickup date our decorators will include this in the design. For other questions regarding edible or non-edible cake toppers please use the Contact Us form and someone will get back to you within 48 business hours.
How far in advance should I place my order for a custom cake?
Generally, we ask that customers place orders for custom cakes at least 5 business days in advance. Saturday is our most popular pickup day and custom cake orders for this day fill up quickly, especially between May-December. We accept requests for custom orders over a year in advance and encourage all customers to place their order via our website as soon as possible. Inquiries for dessert cakes, desserts, or other orders may be proceed in a shorter time period. If you have questions regarding our availability, please submit an inquiry form here or call us at 804-303-9144.
I forgot my partner/friend's birthday... What are your options for last minute cakes?
Our dessert case is stocked with last minute cakes for situations like these. We typically have both 6” and 8” two-layer cakes available at a first come, first served basis. To inquire about last minute dessert cakes, please call the bakery at 804-303-9144. Occasionally customized rush orders may be available within 48 hours. Rush orders may incur a “rush fee” and cake flavors as well as sizes are limited. To inquire about our availability for custom rush orders please call the bakery or submit an inquiry here.
Do I need to refrigerate my cake once I pick it up?
If your cake is picked up prior to your event it will require refrigeration. Cakes should be stored in the refrigerator and taken out to room temperature for at least an hour in order for the buttercream to soften prior to cutting. If your event is within an hour of pickup the cake can be stored or displayed at room temperature for up to three hours. If you are travelling for the event, we suggest packing the cake in a cooler with ice packs to keep the cake cool during the trip. For questions feel free to give us a call at 804-303-9144.
Do you offer sugar-free desserts?
Currently, we do not offer any type of sugar-free cakes or desserts. However, feel free to reach out for a referral.
Does your bakery serve desserts for walk-in customers?
Yes! Our bakery is open to the public and has an amazing variety of individually cut mini-cakes, tarts, and other items. We also offer pastries, cookies, and savory options such as quiche. We have a rotating menu that cannot be found online. However, if you’re interested in our daily offerings give us a call at 804-303-9144.
Can I order a pie for pickup on the same day?
We try our best to accommodate all dessert and pie requests. Typically, if you call us to place an order for a pie prior to 11:00 AM we can have it ready for you by the end of the day for pickup (between 3:00 – 4:00 PM). However, this is based on availability and ingredients needed. If you have a last-minute dessert inquiry, feel free to call the bakery at 804-303-9144 and we will try our best to accommodate your request. *Holiday pie orders need to be placed in advance due to high order volume. During this time period we do offer last minute pies for pickup on a first come, first served basis.
Do you sell cupcakes?
While we do sell cupcakes by the dozen, we do not offer cupcakes in our bakery case. For more information or to request a custom cupcake order please visit our Contact Us page to submit and inquiry, which can be found here.
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Our Area Of Expertise
Our overall designs are simple and elegant, or complex yet fun, incorporating sugar frosted fruit, fresh cut flowers, white chocolate curls and detailing.
Sugar and Salt is a baker serving the Richmond, Henrico, Hanover and Chesterfield areas. Sugar and Salt’s pastry chefs pride themselves on the quality and freshness of our creations, putting great care into constructing each to your specifications. Our overall designs are simple and elegant, or complex yet fun.
Have a large company party, sales meeting or event? Hosting friends or family from out of town? Or just want to make an impact or say thank you to your customers or employees? Let Sugar and Salt say it with sweets! Contact us and let us help you plan your event!
Sugar and Salt Bakery can create anything you can imagine. This page shows just a small sample of our many delicious creations. Take a look at our Gallery and be inspired or contact us and we can create your vision together.